Frequently Asked Questions

Note: Questions are consolidated and paraphrased for brevity.

QUESTION: (1) Do we need to license software? (2) Do we need to buy hardware? (3) Is this Software as a Service (SaaS)? (4) Is this a cloud platform? (5) Do we need to hire or train in-house staff to use software, hardware or online tools?

ANSWER: No. Software licenses, hardware purchases, platform subscriptions or in-house expertise are not required. NTELICA delivers complete data analytics service solutions. Please see our Project Life Cycle and Service Delivery Guide for more details.

QUESTION: We need consolidated information, but our business units store data in different formats. Can you help us with company-wide reporting?

ANSWER: Yes. NTELICA can collect data from multiple disparate sources and deliver a consolidated and standardized solution.

QUESTION: Can we use your services if our data is stored in the cloud?

ANSWER: Yes. NTELICA's data analytics services are ideally suited for data stored in the cloud.

QUESTION: We plan to integrate information systems after our merger. Can you provide an interim solution until our integration project is completed?

ANSWER: Yes. We support short-term and long-term projects. Customers can cancel projects any time without penalty.

QUESTION: When can we expect to start receiving deliverables?

ANSWER: Project build services are scheduled upon receipt of a purchase order. Timing depends on source data quality and output requirements. Most projects take less than 30 days. Large and complex projects can take longer. Each NTELICA quotation specifies a timeline for building and delivering project deliverables.

QUESTION: (1) Can NTELICA print and ship output on paper? (2) Can NTELICA save and ship output on storage media (i.e., USB flash drives, compact discs, etc.)?

ANSWER: As a general rule, NTELICA does not provide hard copy output. We deliver digital output to our customers. We offer several formats that can be printed or saved to media.

QUESTION: Does NTELICA offer consulting services?

ANSWER: We do help our customers design data analytics service solutions. We do not, however, offer industry or operational specific consulting services.