Privacy Policy

NTELICA has a very simple privacy policy. We treat all private information as confidential. We do not sell, rent or exchange private information. We provide customer email addresses to payment service providers for secure invoicing and payment processing (see "Payment Information" below). Otherwise, we do not share private information for any reason except when required by law. All private information is used exclusively to deliver data analytics services to our customers.

Private Information

NTELICA safeguards private information with proven technologies and robust security measures. Private information can be single or multiple parts of account, project and billing information, log information and communications.

Account, Project and Billing Information

Account, project and billing information is used for service delivery, customer support and accounting operations. Some account, project and billing information is accessible on our website to provide customers with quick and easy access to account activity.

Log Information

NTELICA logs website and account activity to augment maintenance and customer support, enhance security and improve customer satisfaction.

Communications

Customers can use Secure Message (requires account login) for secure communications. Otherwise, standard email is used for general communication and support. Please note that standard email content and attachments are not secure.

HTTP Cookies

NTELICA uses HTTP cookies for security and account login session management. Cookies are valid for a limited period of time and deleted upon expiration. We do not store private information in cookies.

Payment Information

We provide customer email addresses to Payment Card Industry Data Security Standard (PCI DSS) Level 1 compliant payment service providers for emailing invoices and processing electronic payments. NTELICA does not collect, store, process or transmit payment information.

Nature of Digital Security

While we go to great lengths to protect private information, no form of digital security is 100% guaranteed. NTELICA takes security very seriously and will continue to implement effective safeguards as threats evolve.