Procurement Process

NTELICA offers a unique and refreshing customer experience. No contracts to sign or administer. No payments until fully satisfied. Cancel any project any time without penalty. Procuring our services is fast, flexible and risk free.

Request For Quotation

The first step in the procurement process is to submit a request for quotation (RFQ) for new projects or change orders. NTELICA's web site enables customers to securely define requirements and upload files for specifications, examples and support documentation.

Quotation

NTELICA quotes two separate services for each project: Build services and delivery services. Build services are quoted for building new projects and changing existing projects. Delivery services are described in our Service Delivery Guide. Once we have received and clarified all RFQ information, we will prepare a comprehensive quotation for customer review, feedback and approval. If necessary, we will adjust the document until both parties are in full agreement.

Purchase Order

Customers signify agreement by submitting valid purchase orders that reference mutually approved quotations. Use NTELICA's web site to securely submit a purchase order and schedule project build services.

Invoice

Build services are invoiced after customers approve project deliverables. Invoicing for delivery services is based on applicable delivery periods. Frequent delivery periods, such as daily and weekly, are invoiced on a monthly basis. Less frequent delivery periods, such as monthly and quarterly, are invoiced upon delivery. All billing activity is consolidated into a single invoice for customers with multiple delivery periods. PCI DSS Level 1 compliant payment service providers email invoices to customers for review, approval and payment.

Payment

Invoices are emailed with links for secure and convenient electronic payments. ACH bank payments and most credit and debit cards are accepted. Payments are processed by PCI DSS Level 1 compliant payment service providers. NTELICA does not collect, store, process or transmit payment information.

Project Deactivation

Projects can be deactivated any time without penalties by submitting change order requests. Deactivation takes approximately 30 days and suspends applicable project services and billing. Deactivated projects can be reactivated any time by submitting change order requests.